Friday, February 19, 2010

KITCHEN ORDER TICKET (KOT)

KOT is a written document which is given to the kitchen in exchange of any dish or any item picked up from the kitchen.
BOT is a written document similar to the KOT which is given to the bar in exchange of any beverages from the bar.

Importance:
1. Establishes appropriate co-ordination between the kitchen & service personnel.
2. Helps to avoid chaos or confusion at the food pick up counter.
3. It establishes accountability.
4. Facilitates proper control system.
5. Helps to raise a bill for settlement
6. A post analyses will give an exact idea about the high selling and non-selling dishes on a menu card.

Format of a KOT


Example Hotel



Table No : ___________ Sr.No:__________________
Pax : ___________ Waiter’s name:___________
Date :____________ Time: __________________


QUANTITY PARTICULARS











Signature:










TYPES OF KOT

1. SUIVANT KOT or EN SUIT KOT
This KOT also is made on the same KOT slip/ KOT pad however on top of the KOT one needs to mention the word “SUIVANT KOT” or “EN SUIT KOT” which means the “following” depicting that one KOT has already been issued for the same table number & the same guests.
This KOT is made when an order is too long to accommodate on one KOT slip and another KOT has to be made. Also when the sweet or coffee is ordered after the main course and a 2nd KOT has to be raised for the same table.

2. SUPPLIMENT KOT
Incase when the accompaniment served with the main course or a side dish is not sufficient, and another portion is ordered by the guest for which the guest will not be charged, here a SUPPLIMENT KOT is raised. This KOT also is made on the same KOT slip/ KOT pad however on top of the KOT one needs to mention the word “SUPPLIMENT KOT”. It has to be counter signed by the manager in-charge and the Reference KOT (previous KOT) number has to be mentioned.

3. RETOUR(return) or EN PLACE KOT
In situations when a wrong dish has been already ordered and has to be returned from the table to the kitchen for replacement, this KOT is raised. Also this KOT is raised when a certain dish is returned by the guest because it is spoilt or it’s not up to the mark and the guest has ordered for a new dish or rectification of the same. This KOT also is made on the same KOT slip/ KOT pad however the names of two dishes and in between the word “RETOUR (return) or EN PLACE KOT” is mentioned. 1st the name of the new dish is mentioned and then the name of the dish returned. In case of service being carried out from an a la carte menu the prices have to be mentioned, normally the dish which is priced lesser is charged. It has to be counter signed by the manager in-charge and the Reference KOT (previous KOT) number has to be mentioned.

4. NO CHARGE KOT or HOUSE SLIP
In preparation of many dishes the kitchen makes use of alcoholic beverages like wine, rum, brandy etc. In situations when such dishes are ordered by the guest, the steward has to bring the required amount of alcohol from the bar where this KOT is raised for the BAR other than the normal KOT which is raised for the order given by the guest. This KOT also is made on the same KOT slip/ KOT pad however on top of the KOT one needs to mention the word “NO CHARGE KOT or HOUSE SLIP”. It has to be counter signed by the manager in-charge and the Reference KOT (previous KOT) number has to be mentioned.

5. COMPLIMENTARY KOT
This KOT is raised when a complimentary portion of food is to be served either to an upset guest to maintain the goodwill or for business promotion. This KOT also is made on the same KOT slip/ KOT pad however on top of the KOT one needs to mention the word “COMPLIMENTARY KOT”. It has to be counter signed by the manager in-charge and the reason has to be mentioned.

6. ADMINISTRATIVE & GENERAL KOT
This KOT is raised for the top executives of the hotel or the managers who are authorized or given allowance to dine in the restaurant or order from the restaurant. This KOT also is made on the same KOT slip/ KOT pad however across KOT one needs to mention the word “ADMINISTRATIVE & GENERAL KOT” for identification. It has to be counter signed by the manager in-charge and also by the recipient of the order.


7. ACCIDENT KOT
In situations where there is an accident and the dish gets spoilt or partially damaged this KOT is raised for the same dish (freshly prepared) for the kitchen. This KOT also is made on the same KOT slip/ KOT pad however on top of the KOT one needs to mention the word “ACCIDENT KOT”. It has to be counter signed by the manager in-charge and the reason has to be mentioned. The analysis will be done and the concerned person will be penalized

8. DUPLICATE KOT
If all the copies of the KOT get misplaced, a duplicate KOT has to be raised with the same information or order . This KOT also is made on the same KOT slip/ KOT pad however on top of the KOT one needs to mention the word “DUPLICATE KOT”. It has to be counter signed by the manager in-charge and the reference KOT number has to be written.

KOT checking system / Control system

1. Triplicate KOT system

In a good class establishment there such a system followed for better coordination and control especially in large establishments.

The order from the guest is taken on a KOT pad which is in triplicate copies. The distribution is as follows
- top copy/ original copy : Kitchen
- middle copy/1st copy : Cashier
- last copy/ 2nd copy/ : Steward
Book copy/ reference copy

After the order is taken by the captain, the top three copies are torn and given to the steward. The steward retains his book copy for reference which he punches it in an appropriate place on the side board and presents the other two copies to the cashier.

The cashier matches the contents of both the copies and then puts a received stamp on top copy/original copy of KOT which he hands over to the steward for the kitchen and retains the middle copy/1st copy with himself which he puts in wooden cabinet which has a slot/ pigeon hole of that specific table number specially designed for the cashier’s cabin.

The steward then hands over the top copy / original stamped copy to the kitchen/ chef. The order is placed and dispensed when food is ready. Till this time the top copy / original stamped copy remains with the chef at the food dispensing counter and after the food is dispensed the KOT is torn half way through, rolled and put into a wooden box which is under a lock and key arrangement. The key here is with the F&B controls. Hence once the KOT is put in the box it cannot be retrieved.

The last copy/ 2nd copy/ Book copy/ reference copy remains in the book itself which is counter checked when food is collected at the food pick up counter from the kitchen.

Once the guest is done with his meal he will ask the steward for the bill. The steward then approaches the cashier who will then retrieve the middle copy/1st copy kot from the wooden cabinet and prepares the bill in duplicate. The distribution is as follows
- guest copy
- accounts copy
The guest copy is given to the steward for presentation and collection of payment. The accounts copy is then attached to the middle copy/1st copy/cashiers copy of kot and kept back in the wooden cabinet slot for the respective table until the steward returns with the payment.
Guest settlement of the bill
1. Cash
- the steward comes to the cashier for settlement with cash , the cashier then puts a paid stamp on the bill after counting the cash & returns the bill copy and change ( if any ) to the steward to be which is returned to the guest.
- The accounts copy which is attached to the middle copy/1st copy of kot is then stamped and goes into the control box.
- Both the boxes from the kitchen and the cashier are opened in the F&B controls department the following day. The contents on the top copy / original kitchen KOT and the accounts copy of bill along with middle copy/1st copy/cashiers copy of kot are tallied. Any discrepancy arising after analysis will be appropriately penalised to the respective staff member.

2. Room
- If the guest who is staying in the hotel and is dining in one of its F&B outlet decides to settle his restaurant bill against his room (which means he will pay the bill along with his room charges at check out). In this case the guest copy of bill is signed by the guest and room number is mentioned .The bill is then sent to the front office cashier who adds the bill charges to the room bill and places the bill in the wooden cabinet specially designed with unique room numbers in the appropriate slot.
- The accounts copy which is attached to the middle copy/1st copy of kot is then stamped and goes into the control box.
- Both the boxes from the kitchen and the cashier are opened in the F&B controls department the following day. The contents on the top copy / original kitchen KOT and the accounts copy of bill along with middle copy/1st copy/cashiers copy of kot are tallied. Any discrepancy arising after analysis will be appropriately penalised to the respective staff member.

2 comments:

  1. thnx a ton mn...
    u have partially completed my assng....

    ReplyDelete
  2. can u plz more elaborate the kot control section part

    ReplyDelete