RECEIVING, REGISTERING AND ROOMING PROCESS FLOW CHART

Determine Traveller’s

Reservation Status

Walk in Guest with a reservation

Determine accommodation Locate reservation record

Requirement rack, movement list,

correspondence file or

computer VDU to be consulted

Determine creditability

Determine

Room availability Confirm reservation details

Decide whether the

room to be allotted

Or nor

If not

Refuse tactfully Assign room

(without offending

the guest)

Assist guest in registering

Check method of payment

Direct guest to make payment

Complete the other formalities

NAME AND LOGO OF THE HOTEL Guest Name……………………………………………………………………………………………………………………………………… Room No………………………………………………………………………………………………………………………………………….. Arrival Date & Time………………………………………….Departure Date……………………………………………………… Signature of the Guest……………………………………………………………………………………………………………………… Room key upon presentation of this card please.

KEY CARD

Hotel ABC Room No…………………………….Name of the Guest……………………………………….(Arrival) …………………………………

Items …………………………………………………………………… Number of Pieces …………………………………………………….

Suitcase Briefcase Hand bags Package Overcoat Others

USE FOR SCANTY BAGGAGE

Company ………………………………………. Contact ……………………………………..Departure Date………………………….. Remarks ………………………………………………………………………………………………………………………………………………….

Bell Captain Lobby Manager

ROOM CHECK LIST

Air Conditioner Brass Ashtrays Small (7) Music Brass Ashtrays Large (3) Television Bath Robe Leather Folder Mini Bar Replenished

Bell Boy Time: Date:

BELL BOY ERRAND CARD (ARRIVAL)

BELL CAPTAIN’S CONTROL SHEET

HOTEL ABC Sheet No. …………………………….. BELL CAPTAIN………………………………………... Date…………………………….. Shift (From……………. To………....)

Room No. Remarks Bell Boy Time out Time in Outside call Change of room Departure Bell Boy No. Arrival

VVIP ARRIVAL FLOW CHART

EXPECTED ARRIVAL LIST RECEIVED AT RECEPTION WITH VVIPS MARKED SELECT AND BLOCK THE ROOM INFORM H.KEEPING TO GIVE SPECIAL ATTENTION TO THE ROOM WHEN ROOM READY PREPARE COMPLEMENTARY VVIP ARRIVES HOSPITALITY DESK ORDER SLIP IN TRIPLICATE INFORMED TO PROVIDE ESCORT HIM TO THE FRONT OFFICE OR HOSPITALITY TO GUEST DIRECT TO THE ROOM AS DIRECTED ROOM SERVICE H.KEEPING VVIP SIGNS THE PRE REGISTRATION CARD PLACE FRUIT PLACE EITHER AT THE RECEPTION OR SOFT DRINK FLOWERS IN THE ROOM TROLLEY AS AS DERECTED ASSIGNED EXPLAIN THE SALIENT FEATURES OF THE ROOM AND MAKE HIM FAMILIARISE WITH ALL THE FACILITIES IN THE ROOM GREET AND COME OUT OF THE ROOM]